Common questions

First, we draw the design and agree the mockup with you. After approval, tufting begins and the design can no longer be changed. Once the adhesive backing has dried, the rug comes off the frame. We level the pile, shape each detail with a trimmer and finish it by hand with scissors. This sculptural shearing is the most time-consuming part of the process. Kseniia Derr has more than fifteen years of experience across painting, metalwork, jewelry design and custom automotive finishes; you can read her biography on the About page.

We tuft with acrylic yarn, acrylic–wool blends and wool. The material is agreed for each design and included in the quote.

Yes. Send the dimensions and design references for the rug or painting; the quote is prepared for that size.

For day-to-day care, use a lint roller. A vacuum is safe on a gentle suction setting without a rotating brush; the beater bar pulls at the pile, not the airflow. Blot spills at once with a clean cloth and a mild cleaning solution. Deep cleaning should be left to a professional rug cleaner.

Production time depends on the complexity of the design and the size of the rug. On average, a made-to-order rug takes two to three weeks; pieces in stock ship within five to ten days.

If a piece arrives damaged or has a defect, contact us within seven days with photographs. We will review it and arrange a repair, replacement or return as appropriate.

We photograph each piece in natural light, but screen settings can change how the colors appear. Ask for daylight photographs or yarn samples if an exact match matters.

Yes, we offer international shipping. Shipping is free across the EU and to the US; for other destinations we quote the cost individually.

We accept major credit and debit cards, PayPal, and bank transfers.

Kseniia Derr makes the rugs and paintings in the studio. She studied for nine years at the Saint Petersburg Stieglitz State Academy of Art and Design: three years at its lyceum and six at the university.

Before tufting, you approve a detailed vector mockup and the yarn palette. After the adhesive backing has dried, the rug comes off the frame for multi-stage shearing: the pile is leveled, shaped with a trimmer and finished by hand with scissors. We send photographs and video of the completed piece before the balance is paid and the parcel ships.